Advice? Feel free to call us on: + 31 596 572 994 or send us a message.

Frequently asked questions

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Ordering

It’s simple to place orders at Horsemilkery de Lage Wierde:

1. Select the required products and number to be ordered (using the plus and minus buttons) and click the ‘move to basket’ button. You will now automatically proceed to your shopping basket.
2. Check whether your shopping basket is correct, change the numbers if necessary and click ‘refresh shopping basket’. If you would like to add extra products, choose ‘continue shopping’. Would you like to complete your order? If you have a discount code, add it now. The total amount of your order will now be shown at the bottom, including any postage costs. To continue, click ‘proceed to checkout’.
3. In the following screen, enter your personal data and the address to which the order must be sent. If you need to add extra comments, please do so in the ‘extra information’ box.
4. Now choose your method of payment at the bottom of the page.
5. Once you click ‘Place order’, your order will be finalised. From here on, you have a payment obligation.

Payment

You have a choice of payment methods at Horsemilkery de Lage Wierde.

These are your payment options:

• PayPal
• Credit card
• MasterCard
• Maestro
• American Express
• CartaSi
• Cartes Bancaires

Payment methods when collecting from a sales outlet:

• Cash payment

Delivery costs

The applicable delivery and packaging costs will be shown in your shopping basket.

Delivery

Horsemilkery de Lage Wierde delivers your products via POSTNL / DHL / DPD. Depending on the size of your order, it may fit in the letterbox or will be offered as a package. If the order cannot be delivered, it will be returned to Horsemilkery de Lage Wierde. You are still obliged to pay.

Delivery period

Products delivered via POSTNL / DHL / DPD take an average of 5 to 10 workdays.

Returns

Products can be returned to Horsemilkery de Lage Wierde within 14 days of delivery (when ordering online), as long as they are unopened (hygiene conditions). You may of course have various reasons for returning them. We therefore request that you contact us (telephone or e-mail) in order to return the products correctly. The costs of returning the products are for your account. If you wish to return the order, your purchase sum and initial delivery costs of the order will be repaid to you, within 14 days of us receiving the returned order.

How can I return my article?

Please request a return form by e-mail, print it and fill in as many details as possible. Include the return form and a copy of your purchasing invoice in the return package. Seal the package carefully and take it to your local post office. After sending your package, your return application will be processed.

Damaged / Wrongly delivered
If you wish to return an article or articles due to them being damaged or due to an error by Horsemilkery de Lage Wierde, please contact our service staff. Please do so via our telephone number: +31 596 572994 or via our e-mail address: info@powerofhorsemilk.com. In that case, we will accept the costs of the order being returned. This is only possible for online orders.

Processing
Once you have returned the article, it always takes a little while before we can process it. It generally takes 5 to 10 workdays before we receive the package. As soon as we have received your package, we will of course process it as quickly as possible. You will receive your refund including the costs of returning the package within 14 days. You’ll receive e-mail updates on the status of your returned article.

Conditions

• Articles must have been returned within 14 days of delivery, in an unopened state (hygiene conditions).
• Please remember to return complete articles (including all accessory items). Returned articles will only be accepted in their own original state and, if reasonably possible, in the original packaging. We therefore advise you to always store all items carefully.

Complaints

If you have a complaint about products purchased from Horsemilkery de Lage Wierde or about a sales outlet of Horsemilkery de Lage Wierde, please contact our customer service staff. Please do so via our telephone number: +31 596 572994 or via our e-mail address: info@powerofhorsemilk.com.